Website privacy policy
How this website collects, uses and stores personal information when you visit it or send an enquiry.
Our commitment
Psychology House respects your privacy and handles personal information in line with Australian privacy law. This policy explains what the website collects. Information about clients, including records and reports, is handled under the consent form provided when you engage Psychology House.
How we use the information we collect
We do not sell your information
What information is collected
Information collected after you become a client, such as developmental and educational history, assessment results and reports, is not collected through this website. It is covered by the consent form provided by Psychology House.
How it is stored and who sees it
Enquiries sent through this website are emailed to Psychology House and are used only to respond to you.
A copy of each enquiry is stored on the website and deleted after 12 months.
Website use
This website does not use advertising or remarketing cookies. Fonts are hosted on this website, so loading a page does not send your details to Google or any other font service. The Google Maps link on the Contact page takes you to Google, which has its own privacy policy.
Security. This website is delivered through Cloudflare, which helps keep it secure and fast. To do this, Cloudflare processes visitors’ IP addresses and basic technical details of each request, and it may handle that information on servers outside Australia. You can read more in Cloudflare’s privacy policy.
Google Analytics and Search Console. The website uses Google Analytics to understand how it is used, for example which pages are visited, the country and browser of visitors, and how people find the site. Google Analytics uses cookies and similar identifiers, and Google may process this information on servers outside Australia. Psychology House does not use it to identify visitors. We also use Google Search Console to see how the website appears in Google search results. When you first visit, a notice asks whether you accept analytics cookies. Analytics cookies are only set if you accept. If you decline, Google may still receive limited technical information, such as that a page was viewed, but no analytics cookies are set on your device. You can change your choice at any time by clearing this website’s cookies in your browser, or opt out of Google Analytics on all websites using Google’s browser add-on. You can read more in Google’s privacy policy.
If you send an enquiry through the form, it is stored on the website for 12 months, as described above.
Access, correction and complaints
You can ask to see or correct the personal information held about you or your child by contacting Psychology House on 0400 046 542 or [email protected]. Parents or guardians, and the young person, may seek access to the information held about them. Access is sometimes denied, for example where it would affect the privacy of others, breach a contractual agreement, or where the young person provided information in confidence and there is no serious risk to them or others with respect to what has been disclosed.